What is your attitude to telemarketers, especially the ones that do not take no for an answer.
Should they be pitied, or fought with extreme prejudice? To what extent they can be seen as simply being victims of the system, and to what extent can they find a different, less "evil" profession?
What do you think?
To me they're only slightly above lawyers in most despised professions.
I don't answer the phone anymore.
Quote from: Martinus on May 02, 2012, 10:47:50 AM
What is your attitude to telemarketers, especially the ones that do not take no for an answer.
I just ask them, you really hate your job, don't you?
QuoteShould they be pitied, or fought with extreme prejudice? To what extent they can be seen as simply being victims of the system, and to what extent can they find a different, less "evil" profession?
Pitied. It's not their fault they needed the job, and it was the only one they could score. Like retail or fast food, sometimes you need to grab the job you can get.
QuoteWhat do you think?
I think you're a pretentious fucking faggity-ass snob, so you wouldn't know anything about the above.
I abuse Indians.
I miss telemarketers. They would call and I would recount them wondrous stories and amusing anecdotes. About things like penguins and giant fans and rubber boots. Unfortunately my dad signed up on the "No Call" list when that law was passed. So now i tell my wonerous stories and amusing anecdotes on languish.
Quote from: Ed Anger on May 02, 2012, 11:29:16 AM
I abuse Indians.
When they say their name's Adam or Steve, I give them Vijay or Jonaranabatsiddharthapunjay.
Quote from: CountDeMoney on May 02, 2012, 11:49:17 AM
Quote from: Ed Anger on May 02, 2012, 11:29:16 AM
I abuse Indians.
When they say their name's Adam or Steve, I give them Vijay or Jonaranabatsiddharthapunjay.
I try to guess which shithole city they are in. They don't like that.
Quote from: Ed Anger on May 02, 2012, 11:55:47 AM
I try to guess which shithole city they are in. They don't like that.
No matter how thick their slurpee accent is, they insist they're in Minneapolis. :lol:
Quote from: Richard Hakluyt on May 02, 2012, 10:55:14 AM
I don't answer the phone anymore.
I screen all of my calls.
I am Debbie.
QuoteAnd it's all your fault
I screen my phone calls
No matter who calls
I gotta screen my phone calls
I rarely answer the phone anymore, unless the caller ID shows someone I know. And if I answer, I usually either just hang up or tell them to take me off their list, while acknowledging that they probably can't or won't remove me. I don't really blame the caller as they're just doing the job. But I have little patience with being called and solicited, and often let them know that frustration.
Unfortunately, the only spam calls I get are from recordings, so there's no opportunity to abuse somebody.
I'm deeply sympathetic. No little kid ever says I want to grow up and be a telemarketer. It's the worst job in the world.
Quote from: Admiral Yi on May 02, 2012, 05:58:57 PM
I'm deeply sympathetic. No little kid ever says I want to grow up and be a telemarketer. It's the worst job in the world.
They do in India.
Quote from: Razgovory on May 02, 2012, 06:22:46 PM
They do in India.
That's IT help and customer service.
What did you dream of being, Yi?
Quote from: Admiral Yi on May 02, 2012, 07:03:39 PM
Quote from: Razgovory on May 02, 2012, 06:22:46 PM
They do in India.
That's IT help and customer service.
IT Help my ass. I fucking hate doing business with any company that outsources like that.
Quote from: Darth Wagtaros on May 02, 2012, 07:24:09 PM
IT Help my ass. I fucking hate doing business with any company that outsources like that.
I've generally had good experience with dotheads. The one time I called Flipistan was very frustrating. They clearly weren't a colony long enough to do phone work.
Quote from: Admiral Yi on May 02, 2012, 07:26:37 PM
Quote from: Darth Wagtaros on May 02, 2012, 07:24:09 PM
IT Help my ass. I fucking hate doing business with any company that outsources like that.
I've generally had good experience with dotheads. The one time I called Flipistan was very frustrating. They clearly weren't a colony long enough to do phone work.
Flips are monkeys with rudimentary verbal skills.
Quote from: Ed Anger on May 02, 2012, 07:39:58 PM
Flips are monkeys with rudimentary verbal skills.
Hey Sally Sensitive, you know we have a half Flip poster, right? :secret:
Quote from: Admiral Yi on May 02, 2012, 07:43:08 PM
Quote from: Ed Anger on May 02, 2012, 07:39:58 PM
Flips are monkeys with rudimentary verbal skills.
Hey Sally Sensitive, you know we have a half Flip poster, right? :secret:
I know. :secret:
Quote from: Admiral Yi on May 02, 2012, 07:43:08 PM
Quote from: Ed Anger on May 02, 2012, 07:39:58 PM
Flips are monkeys with rudimentary verbal skills.
Hey Sally Sensitive, you know we have a half Flip poster, right? :secret:
We have a lot of halfs of something or other around here.
I am pure white. WHITE POWER.
Quote from: Ed Anger on May 02, 2012, 08:30:52 PM
I am pure white. WHITE POWER.
(https://languish.org/forums/proxy.php?request=http%3A%2F%2Fapi.ning.com%2Ffiles%2F%2AOF-caVznX-vHVjgmxHe1YhuGG-rBnRBfElFW7HTO20yydKEhMQJU22-r8mZddaXhaIUW2S6%2AqEr1WXef8ZWUBYVFfx8IvYP%2F1305617110390_1305617110390_r.jpg&hash=a73a0ee21e82392dc3c11b7be19245a410448faf)
Poor Teach. He never fit in. Not even at home.
I'm with Yi. It may not be the worst job in the world, but it's close.
I'm polite but firm with telemarketers. "I'm sorry, I'm not interested in your service. Good bye." If they keep talking after that point they do get hung up on. But no use to go out of your way to be abusive.
Quote from: Barrister on May 02, 2012, 09:41:19 PM
I'm with Yi. It may not be the worst job in the world, but it's close.
Door to door Kirby salesmen. Goddamn you Warren Buffet.
Quote from: Barrister on May 02, 2012, 09:41:19 PM
I'm with Yi. It may not be the worst job in the world, but it's close.
I'm polite but firm with telemarketers. "I'm sorry, I'm not interested in your service. Good bye." If they keep talking after that point they do get hung up on. But no use to go out of your way to be abusive.
I wasn't abusive. I treated them as well as the average Languish poster.
Quote from: Peter Wiggin on May 02, 2012, 08:33:54 PM
Quote from: Ed Anger on May 02, 2012, 08:30:52 PM
I am pure white. WHITE POWER.
(https://languish.org/forums/proxy.php?request=http%3A%2F%2Fapi.ning.com%2Ffiles%2F%2AOF-caVznX-vHVjgmxHe1YhuGG-rBnRBfElFW7HTO20yydKEhMQJU22-r8mZddaXhaIUW2S6%2AqEr1WXef8ZWUBYVFfx8IvYP%2F1305617110390_1305617110390_r.jpg&hash=a73a0ee21e82392dc3c11b7be19245a410448faf)
That baby is sooooo stolen goods.
Naw, look at the hair. That brillo pad action.
Quote from: Admiral Yi on May 02, 2012, 07:26:37 PM
Quote from: Darth Wagtaros on May 02, 2012, 07:24:09 PM
IT Help my ass. I fucking hate doing business with any company that outsources like that.
I've generally had good experience with dotheads. The one time I called Flipistan was very frustrating. They clearly weren't a colony long enough to do phone work.
I found the level of English amazing when I visited. Even in the backwoods of the backwoods people could speak it.
Quote from: Barrister on May 02, 2012, 09:41:19 PM
I'm with Yi. It may not be the worst job in the world, but it's close.
I'm polite but firm with telemarketers. "I'm sorry, I'm not interested in your service. Good bye." If they keep talking after that point they do get hung up on. But no use to go out of your way to be abusive.
I say "I'm sorry I cannot talk right now" and hang up while they try to ask me when would be a good time to call.
Your method would be better if it actually worked - instead they try to get you into a discussion as to why you are not interested in their service - and then call again anyway.
My company doesn't outsource. It offshores. :smarty:
Quote from: Jaron on May 03, 2012, 02:38:18 AM
My company doesn't outsource. It offshores. :smarty:
Just to be clear, you realize that Deseret is not a country. :hmm:
It's a miserable job and the people who have to resort to it should be pitied, not abused. Unless they behave like jerks. I have friends who had to work as such, and they told me that the best thing you can do is cut them with a stern "No, I'm not interested" and hang up ASAP, as it frees up both your and their time.
Btw, over here the main destination for outsourcing this kind of service is South America, mainly Ecuador, Perú and Chile. During the 2010 Chile earthquake the customer relations department for several big name firms went down for several days.
Quote from: The Larch on May 03, 2012, 04:47:13 AM
It's a miserable job and the people who have to resort to it should be pitied, not abused. Unless they behave like jerks. I have friends who had to work as such, and they told me that the best thing you can do is cut them with a stern "No, I'm not interested" and hang up ASAP, as it frees up both your and their time.
The problem with this approach, to me, is that answering like this makes me feel rude already. Which creates a stress and makes me mad at the person for forcing me to behave like this.
It's like meeting an (overly intruding) beggar in the street - it creates a cognitive dissonance because on one hand you want to consider yourself a nice person who helps people but on the other you have a sense that this person does not deserve your help/is exploiting you. So simply by refusing (sternly) you have to overcome a certain innate level of politeness, that makes you irritated/mad. And then you hate that person for making you mad.
Quote from: Martinus on May 03, 2012, 04:52:52 AMThe problem with this approach, to me, is that answering like this makes me feel rude already.
I never thought that might be a problem for you.
Quote from: Martinus on May 03, 2012, 04:52:52 AM
Quote from: The Larch on May 03, 2012, 04:47:13 AM
It's a miserable job and the people who have to resort to it should be pitied, not abused. Unless they behave like jerks. I have friends who had to work as such, and they told me that the best thing you can do is cut them with a stern "No, I'm not interested" and hang up ASAP, as it frees up both your and their time.
The problem with this approach, to me, is that answering like this makes me feel rude already. Which creates a stress and makes me mad at the person for forcing me to behave like this.
It's like meeting an (overly intruding) beggar in the street - it creates a cognitive dissonance because on one hand you want to consider yourself a nice person who helps people but on the other you have a sense that this person does not deserve your help/is exploiting you. So simply by refusing (sternly) you have to overcome a certain innate level of politeness, that makes you irritated/mad. And then you hate that person for making you mad.
Thing is, the onus is on you to cut short the conversation, as they're forbidden from doing so. All their conversations are monitored by their supervisors, and they have to follow a tight script of questions which they can't deviate from. Dragging on for politeness' sake when you're not interested wastes both your time and the time of the person calling you. And believe me, they're not going to consider you rude for doing so, they will most probably be thankful.
I feel sorry for them.
I'm usually very short with them. I pity them not. They took the job.
What's this "Not take no for an answer" malarkey. As soon as I realised what they are, I just say, "I'm not interested. Thanks for calling" and hang up. Job done and everyone's happy.
You people. Hang up. :rolleyes:
You enter the mad realm of Ed Anger when you call my house.
Quote from: 11B4V on May 03, 2012, 05:07:13 AM
I'm usually very short with them. I pity them not. They took the job.
Would you rather they not work at all?
Quote from: Admiral Yi on May 03, 2012, 07:47:21 AM
Quote from: 11B4V on May 03, 2012, 05:07:13 AM
I'm usually very short with them. I pity them not. They took the job.
Would you rather they not work at all?
I dont give a shit either way as long as they dont bother me.
They are victims of my call screening.
Quote from: Brazen on May 03, 2012, 05:37:53 AM
What's this "Not take no for an answer" malarkey. As soon as I realised what they are, I just say, "I'm not interested. Thanks for calling" and hang up. Job done and everyone's happy.
I don't know about the UK, but in Poland you will then get called 3-4 times the same day by the same service/product/firm.
This is mainly the problem with companies that already have you as their client and want to sell you some additional stuff (usually ISPs, telecoms, banks etc.) - I guess your name/phone number just shows up in their directory for that day and until they tick your name off as sold, they will keep calling.
Quote from: Martinus on May 03, 2012, 08:14:48 AM
Quote from: Brazen on May 03, 2012, 05:37:53 AM
What's this "Not take no for an answer" malarkey. As soon as I realised what they are, I just say, "I'm not interested. Thanks for calling" and hang up. Job done and everyone's happy.
I don't know about the UK, but in Poland you will then get called 3-4 times the same day by the same service/product/firm.
Maybe that's because there are so few phones it Poland that it's easy to repeat.
Quote from: Admiral Yi on May 03, 2012, 07:47:21 AM
Quote from: 11B4V on May 03, 2012, 05:07:13 AM
I'm usually very short with them. I pity them not. They took the job.
Would you rather they not work at all?
Why would that be so outrageous (assuming they can't get a different job, of course)? A telemarketer's job is to hurt people - whether it is a minor damage (mere annoyance/time wasting) or a major one (swindling a gullible person to buy a product they don't need at an above market price). Why should we give such people a pass? After all a "thief" or a "murderer" is also a job - sure, being a telemarketer is legal, but does it change the fact it is a job the objective of which is to swindle people?
Quote from: Martinus on May 03, 2012, 08:20:28 AM
A telemarketer's job is to hurt people
:lol: Dude, the telemarketer's job is ripping through as many phone numbers as they can, while looking forward to their next smoke break. That's their biggest priority.
Quote from: CountDeMoney on May 03, 2012, 08:24:32 AM
Quote from: Martinus on May 03, 2012, 08:20:28 AM
A telemarketer's job is to hurt people
:lol: Dude, the telemarketer's job is ripping through as many phone numbers as they can, while looking forward to their next smoke break. That's their biggest priority.
Yeah, but if they actually make a sale, then they're swindling someone, just as if they were a lawyer or investment banker.
What Neil said. Their evil is not diminished by the fact that are so lousy at it.
Sorry, but a sale is not a swindle. It's a voluntary action.
Quote from: CountDeMoney on May 03, 2012, 08:54:38 AM
Sorry, but a sale is not a swindle. It's a voluntary action.
What does that have to do with it? I have never even heard of a coerced swindle. Almost by definition you are fooling somebody to make a choice against their own interests. A choice...a voluntary action.
Quote from: Valmy on May 03, 2012, 08:57:57 AM
Quote from: CountDeMoney on May 03, 2012, 08:54:38 AM
Sorry, but a sale is not a swindle. It's a voluntary action.
What does that have to do with it? I have never even heard of a coerced swindle. Almost by definition you are fooling somebody to make a choice against their own interests. A choice...a voluntary action.
Pfft. Yes, pfft to you, sir.
How often are telemarketers actually trying to swindle you? :huh:
The calls I get are usually from companies I already have a business relationship - the phone company or the bank most often. They're trying to sell me some additional service. It's not that they're trying to steal my money - but rather that I just don't like being bothered at home.
I'd like if the companies I already do business with would chill the fuck out with sending me millions of little mailers. I didn't want to transfer my balance to your credit card the last 3 times and I still don't. Also, Chase Bank makes me want to vomit with how many trees they kill for little effect. :angry:
Quote from: Barrister on May 03, 2012, 09:10:01 AM
How often are telemarketers actually trying to swindle you? :huh:
The calls I get are usually from companies I already have a business relationship - the phone company or the bank most often. They're trying to sell me some additional service. It's not that they're trying to steal my money - but rather that I just don't like being bothered at home.
I do get annoyed with how financial services companies seem to hunt for vulnerable demographics and exploit their lack of knowledge about how finances work to take advantage of them. Not just because of its dodgy morality but more seriously because ultimately tons of bad debts and financial products out there put the entire economy in danger...not to mention lots of people on public assistance who shouldn't be.
And they are crafty. Every once in a while I will get talked into buying something that seems like a legitimate idea, like cash value life insurance, only to find out later it was a horrible swindle. Then I take my ball and go home but man you really have to be on your game out there. Lots of people interested in fucking you over.
But even then that is bad policy by their employers (if they do work for a company like that) and has nothing to do with them personally.
Quote from: Martinus on May 03, 2012, 08:20:28 AM
Quote from: Admiral Yi on May 03, 2012, 07:47:21 AM
Quote from: 11B4V on May 03, 2012, 05:07:13 AM
I'm usually very short with them. I pity them not. They took the job.
Would you rather they not work at all?
Why would that be so outrageous (assuming they can't get a different job, of course)? A telemarketer's job is to hurt people - whether it is a minor damage (mere annoyance/time wasting) or a major one (swindling a gullible person to buy a product they don't need at an above market price). Why should we give such people a pass? After all a "thief" or a "murderer" is also a job - sure, being a telemarketer is legal, but does it change the fact it is a job the objective of which is to swindle people?
The fault lines ultimately in the company running the promotion, not in the individual telemarketer who is merely a lousily paid employee. Abusing them is akin to mouthing off at the poor sod in the complaints section of an airport when there's a problem with your flight.
Haven't had much problem with them since I dropped my landline.
I don't care for them though. If you don't like your job then quit. I have done it, so can they.
Quote from: The Larch on May 03, 2012, 09:16:34 AM
The fault lines ultimately in the company running the promotion, not in the individual telemarketer who is merely a lousily paid employee. Abusing them is akin to mouthing off at the poor sod in the complaints section of an airport when there's a problem with your flight.
'I was just following orders' hasn't worked since Nuremburg.
Quote from: CountDeMoney on May 03, 2012, 08:54:38 AM
Sorry, but a sale is not a swindle. It's a voluntary action.
People trying to sell you things don't cold call. That's the province of swindlers.
Quote from: Neil on May 03, 2012, 01:48:33 PM
Quote from: CountDeMoney on May 03, 2012, 08:54:38 AM
Sorry, but a sale is not a swindle. It's a voluntary action.
People trying to sell you things don't cold call. That's the province of swindlers.
Nonsense. How do I know and you know if you don't need it if I don't call you? Duh.
Quote from: CountDeMoney on May 03, 2012, 01:51:10 PM
Quote from: Neil on May 03, 2012, 01:48:33 PM
Quote from: CountDeMoney on May 03, 2012, 08:54:38 AM
Sorry, but a sale is not a swindle. It's a voluntary action.
People trying to sell you things don't cold call. That's the province of swindlers.
Nonsense. How do I know and you know if you don't need it if I don't call you? Duh.
Send a salesman or a letter. Advertise. If you call on the phone, it's fair to assume you're a thief.
Some insight on the actual life of a telemarketer (spent 6 months as one):
You guys are right that you don't choose to be a telemarketer. I only "chose" to be a telemarketer when I was desperate, putting apps in everywhere, and after almost three months of being unemployed, I wasn't even getting calls back or making it to the interview stage.
When I got there, I was in the minority- extreme minority. Most of the telemarketers in our office were about-to-be parolees on work release from an NJDOC halfway back program (turned out the company got a huge tax credit for hiring these guys, so they hired and fired new ones almost on a two-week turnaround). I'd say there were probably about 30 of us in my office, of whom at least 20 were either in halfway back or as terms of PTI.
At my company, the magic numbers were 1/16 contacts, and 1/6 conversion. I knew I was in trouble when I pointed out that meant that we only expected one person to bite in every 96 calls (telemarketers' bosses tend to be old-school used-car salesmen types- in fact, at least one coworker did actually have a second job as a used car salesman- so they don't like having employees that can do the math). We ran pretty close to the average, so that was my day. Mostly, it was listening to the phone ring and watching the computer autodial another number.
On the rare occasions that I did get someone, they were usually passive-aggressive about being cold-called. I couldn't come out and tell them I'd prefer they just said "No, get lost- *click* It would get quality control off my back for a low conversion rate, but those same guys would "randomly" record calls every two weeks. I wouldn't know which one or two were recorded until my manager would bring me into the office and go over the results.
Unfortunately, I had the bad luck of being the office cynic, so after 6 months, I got to be the office scapegoat- somehow, the manager decided my "negative attitude" (usually brought on by bouts of having him accuse me of having one from out of the blue) was hurting the total office sales, so thankfully (even though I didn't think so at the time), that chapter ended.
ETA: Far be it from me to accuse you guys of ITG Syndrome, but I find the ones who usually whined the hardest about telemarketers "not taking no for an answer" were the ones who beat around the bush and wasted both their and my time. If they think there's ANY chance in hell of a sale going through, they're going to take it when it means the difference between 7.15/hr and 8.00/hr for the pay period.
Quote from: DontSayBanana on May 03, 2012, 09:01:32 PM
ETA: Far be it from me to accuse you guys of ITG Syndrome, but I find the ones who usually whined the hardest about telemarketers "not taking no for an answer" were the ones who beat around the bush and wasted both their and my time.
That is self-evident, but what does it have to do with internet tough guys? :huh:
In my experience, there is a simple test to see whether a telemarketer is just an aggressive peddler, or an outright swindler. If he hangs up after you clearly say "I'm not interested" twice, you could've done business with him. If he doesn't hang up, then you shouldn't do business with them.
You know, I almost got hired as a telemarketer. I think. I don't remember that well. I remember the job involved a phone. I think there was something about me they didn't like.
Quote from: Razgovory on May 03, 2012, 09:38:06 PM
You know, I almost got hired as a telemarketer. I think. I don't remember that well. I remember the job involved a phone. I think there was something about me they didn't like.
Did you tell them about the yellow paint incident?
Quote from: Peter Wiggin on May 03, 2012, 10:12:10 PM
Quote from: Razgovory on May 03, 2012, 09:38:06 PM
You know, I almost got hired as a telemarketer. I think. I don't remember that well. I remember the job involved a phone. I think there was something about me they didn't like.
Did you tell them about the yellow paint incident?
This might have been before that. I was heavily medicated at the time and I can't remember much. :(
Quote from: DontSayBanana on May 03, 2012, 09:01:32 PM
Unfortunately, I had the bad luck of being the office cynic, so after 6 months, I got to be the office scapegoat- somehow, the manager decided my "negative attitude" (usually brought on by bouts of having him accuse me of having one from out of the blue) was hurting the total office sales, so thankfully (even though I didn't think so at the time), that chapter ended.
No, I could believe you had a negative attitude. That often happens to people stuck in jobs they're overqualified for. That stuff shows, even when you're actively trying to hide it. Even stupid people can notice it, much like dogs can sense fear.
I've had a lot of friends work as telemarketers at some point. It does sound pretty horrific. And the only way they get by is selling other people tat... And these were just students earning some extra money. To think of those who have to do it as a full time job....
I feel sorry for all salesmen really. Though physical shopkeepers far more than telemarketers.
Some telemarketers do make it hard to like them though. Like the loft insulation people who keep phoning my parents place to try and sell to them...despite our house being a flat roof and my parents repeatedly making this point- the house they have us living in on file is the place we lived when I was a baby too...with a totally different phone number to the current house.
And another time they were trying to sell a new ISP- my dad said he didn't like doing stuff over the phone so they should just send him some papers about it...the next thing we know the buggers have gone and switched us without anything being signed. Some pretty shocking English comprehension there.
Quote from: Tyr on May 03, 2012, 11:12:35 PM
I feel sorry for all salesmen really.
Hey, don't feel too sorry for them. There are a lot of people out in this world that truly get off on being salesmen; they actually wake up in the morning, looking forward to that.
Being a good salesman must be great. A poor salesman not so much.
Quote from: DontSayBanana on May 03, 2012, 09:01:32 PM
ETA: Far be it from me to accuse you guys of ITG Syndrome, but I find the ones who usually whined the hardest about telemarketers "not taking no for an answer" were the ones who beat around the bush and wasted both their and my time. If they think there's ANY chance in hell of a sale going through, they're going to take it when it means the difference between 7.15/hr and 8.00/hr for the pay period.
yeah that's what I not get in the "not taking no for an answer". Huh? When I hear it is going to be some telemarketing BS, I take the first moment of opportunity, say "no, thank you, bye" and hang up.
I don't get many telemarketers here, but I find their street equivalent ("Hi, do you have a second for endangered animals/child abuse/political refugees?") extremely annoying, and more than one was close to being punched in the face when (s)he refused to make way.
Quote from: DGuller on May 03, 2012, 09:36:05 PM
In my experience, there is a simple test to see whether a telemarketer is just an aggressive peddler, or an outright swindler. If he hangs up after you clearly say "I'm not interested" twice, you could've done business with him. If he doesn't hang up, then you shouldn't do business with them.
In some places they dont allow them to terminate the conversation.
Quote from: The Larch on May 04, 2012, 06:53:07 AM
In some places they dont allow them to terminate the conversation.
Actually, it's a good measure on whether they're on the up-and-up. Every salesman gets taught that there's a soft refusal and a hard refusal. A soft refusal might be convinced to turn around with a little more info, but a hard refusal means it's time to disengage. The first "I'm not interested" might be a soft refusal because it's a pretty generic answer to a sales pitch, but the second one means they really mean it.
Oh, and Seeds, you're damn right about being overqualified. By the end of those six months, I felt like they were only keeping me around because I kept the computers in the office running better than the guy from corporate could. :P
Quote from: DontSayBanana on May 04, 2012, 07:29:16 AM
Quote from: The Larch on May 04, 2012, 06:53:07 AM
In some places they dont allow them to terminate the conversation.
Actually, it's a good measure on whether they're on the up-and-up. Every salesman gets taught that there's a soft refusal and a hard refusal. A soft refusal might be convinced to turn around with a little more info, but a hard refusal means it's time to disengage. The first "I'm not interested" might be a soft refusal because it's a pretty generic answer to a sales pitch, but the second one means they really mean it.
See, this is why sales people/telemarketers are scum and should be treated as such. Because when I tell a telemarketer I am not interested, it does not mean an invitation to convince me - it means I'm not interested and he or she is wasting my time. If people go into a job to be that kind of scum and/or are taught to be scum like that, they are scum. Period.
Quote from: Martinus on May 04, 2012, 07:47:24 AM
See, this is why sales people/telemarketers are scum and should be treated as such. Because when I tell a telemarketer I am not interested, it does not mean an invitation to convince me - it means I'm not interested and he or she is wasting my time. If people go into a job to be that kind of scum and/or are taught to be scum like that, they are scum. Period.
Sure, because the way you do things is clearly representative of the way everyone does everything and should form the baseline for employee training. It's not like people make kneejerk comments without knowing what they're talking about. :rolleyes:
Quote from: DontSayBanana on May 04, 2012, 07:49:59 AM
Sure, because the way you do things is clearly representative of the way everyone does everything and should form the baseline for employee training. It's not like people make kneejerk comments without knowing what they're talking about. :rolleyes:
Uhhh, both people and Marty make kneejerk comments. :hmm:
Quote from: Martinus on May 04, 2012, 07:47:24 AM
Actually, it's a good measure on whether they're on the up-and-up. Every salesman gets taught that there's a soft refusal See, this is why sales people/telemarketers are scum and should be treated as such. Because when I tell a telemarketer I am not interested, it does not mean an invitation to convince me - it means I'm not interested and he or she is wasting my time. If people go into a job to be that kind of scum and/or are taught to be scum like that, they are scum. Period.
Much like the how, when you say you're quitting Languish, it really means you're quitting Languish.
Oh no he didn't!
Quote from: DontSayBanana on May 04, 2012, 07:29:16 AM
Quote from: The Larch on May 04, 2012, 06:53:07 AM
In some places they dont allow them to terminate the conversation.
Actually, it's a good measure on whether they're on the up-and-up. Every salesman gets taught that there's a soft refusal and a hard refusal. A soft refusal might be convinced to turn around with a little more info, but a hard refusal means it's time to disengage. The first "I'm not interested" might be a soft refusal because it's a pretty generic answer to a sales pitch, but the second one means they really mean it.
When I was working for the census we had a similar system.
A soft refusal was when someone was too busy to talk to you, was a little bit worried about not being able to do it, etc... the idea was you'd come back another time.
A hard refusal was when they said they were going to fucking kill you for being a stooge of the evil government trying to invade their privacy.
Suffice to say there were a lot of the second type...