Who the hell is zhang sanfeng

[schaksen]

And why does he use my email?

Wanted to open a Battle.net account to play WoW, my son was asking me about getting to se WoW.

I wasn't allowed to create an account because my email was already in use

I asked if somebody was using my email address and got this reply in my mailbox

Dear zhang sanfeng,

The status of your Customer Support ticket #38512795 has changed to "Answered."

You can view your ticket details or check its status by clicking the link below:
<http://us.battle.net/support/ticket/thread/38512795>

If you can't click the link above, copy and paste the entire URL into your browser.

This is the latest response from Customer Support:
Hey there Zhang,

Thank you for contacting the Blizzard Account and Technical  Services department.

We would love to help you in whatever way we can, however, we need just a bit more information from you before we can be of assistance. Please make sure to include any information that might help us help you when creating a ticket!

You can also contact us through live web chat or the phone lines to verify this for you. https://battle.net/support/article/contact.

Thank you again for contacting us. We hope that you continue to enjoy your experience with Blizzard Entertainment!

What does the "Answered" status mean?
- A ticket in "Answered" status means that a Customer Support representative has provided an answer to your ticket.

What can I do next?
- You can click "Need More Help" in-game, after you view the in-game response.
- Or, you can choose the "I still have a problem" option on the ticket detail page. Please note that if you choose this option, your in-game ticket will be converted into a web ticket. It will no longer be viewable in game, but will be visible on the Blizzard Customer Support web site instead.

If you have additional questions or concerns, please log in to the Blizzard Customer Support web site at <http://www.battle.net/support/> and reply to the ticket.

Regards,

The Customer Support Team
Blizzard Entertainment

If you no longer wish to receive these automatic responses from Blizzard, click here to unsubscribe: <https://www.battle.net/account/management/settings/change-communication.html>

Is there any way to force him to change his account to someone elses email?

[Valmy]

Um...I guess get a new email account just for WoW?  I do not think you have much you can do in the way of forcing him.

[Barrister]

Did you previously have a battle.net account?

If so, sounds like your account was hacked.

[katmai]

Yeah that is what has me confused.

[Josquius]

Could be either a hack or an attempted hack.
Its common hacking practice to request help tickets from lots of places where you have an account in the hope of getting as much information about you as possible, which due to chaining of accounts and using the same emails and passwords in multiple places, can eventually lead to getting into something valuable.
Though.....it is strange he wouldn't just claim to be you, that is standard practice. Odd he would try to use his name instead....

Maybe his email address is only slightly different to yours and he made a mistake in signing up and mistyped yours?

[schaksen]

As far as i can see it's related to a battle.net costum of not checking who reactivates old users. Why you'd rather reactivate an abondoned profile rather than create a new one, I don't know?

[Grey Fox]

It's harder for them to find new copies of the game nowadays than simply doing that.

[CountDeMoney]

I still get those emails from "Brizzard Entertainment" asking for my BattleNet account information because I am trying to sell my Diablo III account I've never had.

[schaksen]

Unless they borrowed my email-/accountname somewhere else, it originates from Diablo 1...