New Car Woes.

[Darth Wagtaros]

I got a new 2014 Subaru Legacy a few weeks ago. Going down open highway the other night I heard a loud POP! noise, and then some weird shifting. Turns out my moonroof burst or something. Looks like it bubbled up from the bottom up, and was spiderwebed and had a growing hole in it. It was also during a downpour.

dealership says it isn't warranty work since I can't prove a meteorite came from outer space and wacked it, causing it to shatter from the inside out.    Wants me to put in an insurance claim, which will still have a large deductible.

[MadBurgerMaker]

That dealership seems like it sucks.  Is there another one even kind of nearby?

[Capetan Mihali]

There are a few different Subaru dealerships around metro Boston.

[lustindarkness]

Yeah, sounds like that stealership are been assholes. The moonroof must have been installed crooked or something and the temp change cracked it.

[Barrister]

HOw the hell isn't that a warranty claim?

[Darth Wagtaros]

That is my question. I e-mailed the managers there last night and haven't heard back.  I'm gonna call my lawyer now. 

[Capetan Mihali]

With the Subaru warranty, you're guaranteed service at any dealership, right?  I'd head over to one of the other ones and see if they don't have a different opinion.  I don't know which one you went to, but I spoke to some of them when I was trying to buy a used car.  I recall at least 2 or 3 located in the vicinity of the Rte 128 corridor.

[Malthus]

Concur with the mob. Dealer is full of shit, try another.

[Ed Anger]

1-800-SUBARU3

Time to go up the corporate tree.

[katmai]

Stick it to the man Wags!



And by man i mean El jefe Anger!

[Ed Anger]

I know how to satisfy


A customer.

[KRonn]

Good luck with that Wags. The dealership should have stood behind the warranty and fixed it, bill the manufacturer for it, rather than screw over a customer. Bad word of mouth, poor customer relations.

[Jacob]

Yeah, were I in your shoes I'd contact the dealership - ideally a manager you can contact directly - and politely make clear the following:

1 - you are quite dissatisfied with the level of service and justifications you have gotten from them

2 - you're pursuing this with Subaru corporate, because you know that the disappointing response you've gotten from this particular dealership does not - at least so you hope - reflect on Subaru as a company

3 - you are sharing the terrible customer service and apparent uselessness of the Subaru warranty (or at least this dealership) with everyone you know, which may include the better business bureau and various relevant message boards

4 - you might want to post on Subaru of America's facebook page with your story and specifically call out the dealership (if you're on Facebook, that is). They'll probably take it down, but whoever takes it down ought to forward your complaint to someone to get in touch with you

At the same time, I'd probably also contact a few of the other dealers to see if they can help you.

Good luck!

[Malthus]

As a countervailing experience, I had a problem with the sunroof on my 2 year old Forester (it leaked), and the dealer here fixed it up without fuss.

Then again, I guess they are counting on me doing servicing with them, buying accessories from them, and possibly buying my next car from them, so I suppose it is worth it to them.

[Barrister]

Yeah, were I in your shoes I'd contact the dealership - ideally a manager you can contact directly - and politely make clear the following:

1 - you are quite dissatisfied with the level of service and justifications you have gotten from them

2 - you're pursuing this with Subaru corporate, because you know that the disappointing response you've gotten from this particular dealership does not - at least so you hope - reflect on Subaru as a company

3 - you are sharing the terrible customer service and apparent uselessness of the Subaru warranty (or at least this dealership) with everyone you know, which may include the better business bureau and various relevant message boards

4 - you might want to post on Subaru of America's facebook page with your story and specifically call out the dealership (if you're on Facebook, that is). They'll probably take it down, but whoever takes it down ought to forward your complaint to someone to get in touch with you

At the same time, I'd probably also contact a few of the other dealers to see if they can help you.

Good luck!

I would take each of those steps individually, rather than go full-bore right off the bat.  You want to escalate pressure, but not to the point where they just dig in their heels out of spite.